Social CRM

SOCIAL CRM

Social CRM is the result of the development of Social Media. Enterprises apply Social CRM in order to maintain relationships with their customers by enhancing interaction and customer care, but also to study behaviors and interests. These insights help enterprises to approach their customers easily and effectively.

Social CRM is a comprehensive method of managing Customer to Business relationships and to utilize and integrate social network data to develop optimal marketing strategies for businesses.

OUR ADVANTAGES

Data integration from social listening

Customer behavior research

Direct customer engagement

SOCIAL CRM SOLUTIONS

Consultation and development of social CRMstrategies

Customer insights

Help desk & social support

Integration with non-social CRM

Sales interactions