The development of social media in recent years has provided many opportunities for branding, but it is also the source of the most powerful communication crisis.
One January 12th, 2017, YouNet Year End Party was followed the concept “Let’s flight together” which was recognized as the greatest and the most memorable event of YouNet Vietnam in recent years.
"Social care" is not a new concept, yet providing multi-channel support that includes social media
can present real challenges for B2B and B2C companies both large and small—as well as opportunities
to positively impact sales and customer loyalty. The reality is that customer service expectations
are rising year over year and consumers are looking to brands to create a seamless experience that
spans the showroom floor to the Facebook timeline. Simply having a social media presence is no
longer enough; you need to be a social media rock star.
Social CRM integration
Facebook, Forums & Blogs Conversations Integration
Automatically Ticket Converted
Immediately Respond To and Resolve Issues
Turn Public Conversion to Private Conversation
Provide Personalized Service Experiences
Agent Activity Analysis & Report
Integrating social customer-care efforts with service operations while also
boosting coordination across the full range of social-media functions will probably become an
increasingly important part of many companies’ strategies for engaging customers.
Regular monitoring of your company's social media pages combined with savvy use of
the sites can elevate your customer service efforts from acceptable to exceptional. The better
your social care, the more social traffic you can expect, and this is a good thing!
YouNet is the #1 SocialTech company in Vietnam and one of the world's successful companies in Social applications specialized for business operations.
With YouNet’s Social Ecosystem, we aim to create added value for enterprise by providing Digital Innovation solutions.
Our vision is to be a leading SocialTech company for Digital Transformation.
© Copyright 2018 by YouNet Group. All rights reserved.